Make the right sauna decision, in the right order.

Before money leaves your account

Limit the amount at risk before delivery.

If a supplier becomes insolvent, a customer with an undelivered order or deposit may be an unsecured creditor and may recover only part of the money, or none. A large upfront payment is therefore a real supplier-risk decision, not just a checkout step.

Read the ACCC guidance on business insolvency

• Check the legal seller and ABN against the quotation, invoice and payment recipient.
• Check ASIC published notices and the Product Safety recall register immediately before paying.
• Ask why the proposed deposit is required and which irreversible costs it covers.
• Prefer the smallest practical deposit and staged payments linked to written production, dispatch or installation milestones.
• Avoid paying the full balance substantially before dispatch, delivery or another verifiable milestone.
• Use a payment method with available dispute or reversal protections where practical, and confirm the provider’s time limits.
• Get refund, cancellation, delay, title-to-goods and warranty-support terms in writing.

This is general buying guidance, not legal or financial advice. The appropriate payment structure depends on the contract and order.