- 1. Direct answer
- Kiva Wellness is one of the broader Australian sauna suppliers recorded, with published AUD pricing across infrared and traditional products, indoor and outdoor models, and named public commercial installations. Buyers should still confirm the exact model, installed cost, governing warranty and unresolved technical claims before ordering.
- 2. What the brand offers
- Australian sauna supplier with published infrared and traditional ranges, indoor and outdoor models, and named commercial installations.
- 3. Best suited buyer
- Home or commercial buyers who want to compare a broad infrared and traditional range, indoor and outdoor options, published AUD prices, Australian contact channels and documented commercial-use examples, while arranging installer and electrical work separately.
- 4. Who may prefer another option
- Buyers wanting all material, environmental and performance claims independently established before shortlisting.
- 5. Sauna categories and infrared range
- Kiva Radiance Pro 2 Person Full Spectrum Infrared Sauna
Kiva Radiance Pro 3 Person Full Spectrum Infrared Sauna
Kiva Radiance Pro 4 Person Full Spectrum Infrared Sauna
Kiva Rise 1 Person Far-Infrared Sauna
Kiva Rise 2 Person Far-Infrared Sauna
Kiva Rise 3 Person Far-Infrared Sauna
Kiva Rise 4 Person Far-Infrared Sauna
Kiva Retreat 2–3 Person Outdoor Full Spectrum Infrared Sauna
- 6. Published infrared price range (AUD)
- A$3,495–A$7,595.25 observed base range; checked 2026-08-07. Optional bundles excluded.
- 7. Public pricing status
- Published AUD pricing was located for recorded infrared and traditional ranges; checked 2026-08-07. Sale pricing and inclusions can change.
- 8. Traditional or hybrid product range
- Kiva Reset 2 Person Traditional Double Tier Finnish Sauna
Kiva Reset 3 Person Traditional Double Tier Finnish Sauna
Kiva Reset 4 Person Traditional Double Tier Finnish Sauna
Kiva Ritual 2–3 Person Outdoor Traditional Finnish Sauna
Kiva Ritual 4–6 Person Outdoor Traditional Finnish Sauna
- 9. Indoor and outdoor suitability
- The recorded range includes indoor infrared and traditional models plus Retreat outdoor infrared and Ritual outdoor traditional models. Confirm placement requirements for the exact model.
- 10. Electrical requirements
- Traditional product information records model-specific Harvia heaters, dedicated circuits and licensed-electrician connection. Confirm voltage, current, circuit protection and connection method for the exact infrared or traditional model and property.
- 11–12. Delivery and installation
- Assembly cost: Kitset Assembly Services lists matched current Kiva infrared models at A$199–A$800 for postcode 2000; checked 2026-08-07. This is a Sydney-postcode estimator snapshot, not a national fixed tariff. Requote the exact model and installation address because travel, access, crew size and selected extras may change the amount.
Delivery: Kiva advertises free Australia-wide sauna shipping. Published delivery estimates for outdoor saunas are 3–7 business days from Coffs Harbour to the Sunshine Coast, 5–7 business days for Sydney, Melbourne and surrounding rural areas, 7–12 business days for Perth, Adelaide and Tasmania, and 10–15 business days for NT and far-rural Australia.
Scope: Kiva lists independent installers and Kitset; customers engage and pay installers directly. Electrical work, site preparation and any required dedicated outlet or hardwiring are separate.
- 13. Warranty
- Representative Retreat product page states lifetime coverage on infrared heating panels and five years on other components. Complete governing terms, exclusions, labour, freight, and transfer conditions require verification.
- 14. Replacement parts
- Not publicly located in the recorded evidence.
- 15. Australian support
- Published Australian phone, email, contact form and live chat are recorded, with weekday phone hours and a Burleigh Heads support/showroom address; checked 2026-08-07.
- 16. Showrooms or displays
- Burleigh Heads, Queensland showroom; appointment preferred. Confirm which current sauna models are assembled and available to view before travelling.
- 17. Reviews by platform
- ProductReview.com.au: 4.8/5 from 32 reviews. Recurring positive themes include regular sauna use, build quality, delivery and helpful service. Critical comments include assembly difficulty and isolated delivery, refund or specification issues.
Google Reviews: Kiva Wellness 4.7/5 from 175 reviews; checked 2026-08-07.
- 18. Commercial-use evidence
- Snap Fitness independently identifies operating Kiva infrared saunas at named Australian clubs, including Shepparton and Mount Gambier. Hawthorn lists Kiva as an official partner, while Kiva describes a 2026 high-performance partnership. Kiva also names Snap Fitness, P3 Recovery and World Gym as major partners, but exact rollout counts and P3 exclusivity were not independently established.
- 19. Technical evidence
- Identity and public contact details are supported by the official website and ABN Lookup. Material, environmental, health, and product-performance claims remain under review in linked claim records.
- 20. Strengths
- Dated pricing or price-gap information is recorded for comparison.
Published customer-service routes have been checked and recorded.
The current model range is linked to a dated official source.
A customer-facing installer directory lists independent coverage across all states and territories, with Kitset Assembly offered across most capital cities.
- 21. Limitations and trade-offs
- Pricing and payment visibility are useful; complete governing warranty terms and several claim records remain unresolved.
- 22. Questions to confirm
- Confirm the exact current model, inclusions and total delivered and installed price.
Read the governing warranty for labour, freight, transferability, commercial use and placement exclusions.
Resolve every open claim or installation gap shown in the profile; missing verification is not proof that a claim is false.
Confirm that an installer services the exact address, obtain a direct quote and separately arrange licensed electrical connection where required; directory inclusion does not make the installer a Kiva employee or agent.
- 23. Comparable alternatives
- Nook Saunas
Kylin Australia
Alpine Spas
- Company identity and operating history
- LOVE YOUR HEALTH AUSTRALIA PTY LTD has an ABN active from 2 May 2016. Kiva Wellness is recorded as a business name from 2 October 2025; the entity date is not treated as proof of the brand founding date.
- Customer service and contact options
- Phone: 1800 945 229. Email: support@kivawellness.com.au. Contact form and live chat are available. Published customer-service phone hours are Monday–Friday, 8:30am–4pm; the Burleigh Heads showroom is appointment-preferred.
- Returns
- The published returns page records a 30-day window for unused products in original packaging, customer-paid return freight, deduction of outbound shipping and a 5% change-of-mind restocking fee. Confirm the current terms and sauna-specific exclusions before purchase.
- Traditional price range (AUD)
- A$4,495–A$7,995 observed sale range; checked 2026-08-07.
- Traditional heater options
- Reset 2: Harvia The Wall SW45 4.5 kW. Reset 3 and Reset 4: Harvia SW60 6 kW. Ritual 2–3 and Ritual 4–6 outdoor models: Harvia 6 kW, with classic or WiFi control variants.
- Heater sizing assessment
- Reset 3 published internal dimensions imply about 4.63 m³, below Harvia’s usual 5 m³ minimum for a 6 kW Wall heater but close enough that manufacturer/model guidance is required; exposed glass alters effective volume. Ritual 4–6 internal dimensions imply about 6.16 m³, within the typical 5–8 m³ 6 kW range before the glass adjustment. Other exact effective volumes should be checked from the supplied spec sheets.
- Heater installation requirements
- Assembly cost: Kitset Assembly Services lists matched current Kiva traditional models at A$299–A$1,200 for postcode 2000; checked 2026-08-07. Requote the exact model and address; this is not a national fixed tariff.
Delivery and assembly: Kiva advertises free shipping. Outdoor models are listed at 3–15 business days depending on region and normally require about 4–6 hours for cabin assembly. Customers engage independent installers directly.
Electrical scope: a licensed electrician, dedicated circuit, model-appropriate protection, clearances, ventilation, controls and weatherproofing remain separate from cabin assembly.
- Cabin, wall and glazing evidence
- Not publicly located in the recorded evidence.
- Australian electrical compliance evidence
- Not publicly located in the recorded evidence.
- Supplier and installer liability-insurance evidence
- Not publicly located in the recorded evidence.
- Pre-purchase information adequacy
- Better than most because product pages link manuals/spec sheets and disclose dimensions, circuits and ventilation. Final adequacy still depends on the exact Harvia calculation including glass, and Reset 3 should be specifically confirmed because its raw internal volume sits below the normal 6 kW minimum.
